Privacy Policy

1. About This Privacy Policy

EcoAxis Limited respects your privacy and is committed to protecting your personal data. This policy explains how we handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including email address.
• Company or organisation details.
• Information submitted through website contact, sample request or enquiry forms.
• Communications between you and EcoAxis Limited.
• Technical information such as browser type, device information and IP address.
• Information relating to how visitors interact with our website, where applicable.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests.
• Process requests for Carrismart® product information or samples.
• Communicate with retailers, partners and prospective customers.
• Provide and improve our website and services.
• Maintain the security and operation of our website.
• Comply with applicable legal and regulatory requirements.
• Send marketing communications where we have an appropriate lawful basis to do so.

4. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, this may include your consent, the performance of a contract or steps requested before entering into a contract, compliance with a legal obligation, or our legitimate business interests where those interests do not override your rights and freedoms.

5. Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers where necessary to operate our website, communications or business services, or where disclosure is required by law.

Where third-party providers process personal information on our behalf, we take appropriate steps to ensure that such information is handled securely and in accordance with applicable data protection requirements.

6. International Transfers

Some service providers may process information outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, regulatory and reporting requirements.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

9. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to certain types of processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise your rights, contact customerservice@ecoaxisuk.com .

10. Cookies

Our website may use cookies and similar technologies to provide essential functionality and, where applicable and permitted, to understand website usage and improve the user experience.

Further information is available in our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. EcoAxis Limited is not responsible for the privacy practices of external websites. We recommend reviewing the privacy information provided by those third parties.

12. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can investigate the matter. You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. The latest version will be published on this website.

14. Contact Us

For privacy-related questions or requests, contact:

EcoAxis Limited
61a Bridge Street
Kington HR5 3DJ
England

Email: customerservice@ecoaxisuk.com